Chatbots are computer programs designed to simulate conversations with human users, either through text or voice. Think of them as virtual assistants you can interact with to obtain information, perform tasks, or simply converse. They use artificial intelligence and natural language processing techniques to understand questions and respond coherently.

The interaction between humans and conversational AI is based on the machine’s ability to understand and generate natural language. Unlike traditional communication with computers, which often requires specific commands and precise syntax, conversational AI seeks to mimic the fluency and naturalness of human conversation. This means that AI can understand questions phrased in various ways, remember the context of the conversation, and generate responses that sound natural.